Digital Delivery Information
Products purchased directly through our websites are delivered digitally. No physical item will be shipped unless a product page specifically identifies the product as a physical book.
Ebooks, Audiobooks, and Printable PDFs
Ebooks, audiobooks, and printable PDF products are delivered through BookFunnel. After your payment is completed, BookFunnel will send delivery instructions to the email address entered during checkout.
Most delivery emails arrive within a few minutes. If you do not see the email:
- Check your spam, junk, promotions, or updates folders.
- Search your inbox for an email from BookFunnel.
- Confirm that you entered the correct email address during checkout.
- Allow up to 30 minutes for payment processing and delivery.
The delivery email will provide instructions for reading, listening to, or downloading your purchase on a compatible device.
BookFunnel Assistance
BookFunnel provides technical assistance for downloading and accessing ebooks and audiobooks on supported devices and reading applications.
For device or download assistance, visit BookFunnel Help.
If BookFunnel cannot locate your purchase or you believe the order was sent to an incorrect email address, contact us at inquiries@emeryroad.com and include your order number.
Thirty Day Vault Access
A 30-Day Vault Access Pass provides access to designated Emery Road Story Vault content for 30 consecutive calendar days after access is activated.
The pass is a one-time purchase. It is not a recurring subscription and does not automatically renew. Access expires automatically at the end of the 30-day period.
Vault access is connected to the purchaser’s registered account. Login credentials and restricted Vault content may not be shared with another person.
Incorrect Email Addresses
Customers are responsible for providing a valid email address during checkout. If you entered an incorrect address, contact inquiries@emeryroad.com with your name, order number, the incorrect email address, and the correct email address.
Please do not include payment-card numbers, passwords, or other sensitive financial information.
Refunds
Digital-product and Vault Access Pass purchases are final and nonrefundable except where required by applicable law. If a file is incomplete, defective, inaccessible, or not delivered, please contact us so we can investigate and provide appropriate technical or delivery assistance.
Please review our Refund Policy and Terms and Conditions for complete information.